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RETURNS/EXCHANGES & REFUNDS

HOW TO BOOK A FREE RETURN PICK-UP

* Remember as a first step to fill out the online form in the “Return Request” section.

Mail Boxes Etc.: After receiving the waybill from our customer service, you can contact
Mail Boxes Etc.: by calling 059 358877 to set a date and time to collect your parcel. 

Other Couriers: you can choose the courier you prefer taking into account that the return shipping costs will be at your expense and not refundable.

METHODS AND TIMING OF REIMBURSEMENT

The article that we will receive will be examined by Sindashi Italia Staff as soon as possible. Once verified that all the requirements have been met, you will receive a confirmation email and the refund will be made.

The methods of re-crediting are as follows:

  • The refund will be made on the same Credit Card used at the time of purchase. The time needed for the refund depends on the Institute that issued the card.

  • The refund will be made to the same PayPal account and will be visible within 48 hours after receiving the confirmation email. The time required for the refund to the credit card from the PayPal account will depend on the institution that issued the card.

  • The refund can also be made in cash, if the goods are delivered to a Sindashi Italia point of sale, or by bank transfer to a bank or postal account indicated by you. The refund time in this case will depend on the correctness of the data provided and the credit institution.

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